Job description

Sr. Exe Customer Service is the one who is responsible for post-sales customer interaction and customer delight.

Responsibilities:

1. Payment collection call post-sales.

2. Customer query handling email, call, Text within the SLA.

3. Inter-department liaison for query resolve with the SLA.

4. Information flows to the internal and external customers.

5. Data Management

6. Daily report & MIS

Tasks & Activities

1. Payment collection call post-sales
2.  
3. Customer query handling email, call, Text within the SLA
4.  
5. Information flows to internal and external customers.
6.  
7. Data Management
8.  
9. Daily report & MIS
10.  
11. Event Handling
12.  
13. Event Calendar & Event sessions scheduling
14.  
15. Customer Excellence
16.  
17. Learning Management System upkeep
18.  

Salary Bracket: 2 Lacs – 3 Lacs / Year (Position Requires Immediate Joining Within 7 Days)